{"id":1293,"date":"2021-03-22T15:13:20","date_gmt":"2021-03-22T22:13:20","guid":{"rendered":"https:\/\/wp.pugetsystems.com\/?page_id=1293"},"modified":"2024-07-24T13:54:27","modified_gmt":"2024-07-24T20:54:27","slug":"warranty","status":"publish","type":"page","link":"https:\/\/www.pugetsystems.com\/warranty\/","title":{"rendered":"Warranty Details"},"content":{"rendered":"\n

Warranty Details<\/h1>\n\n\n\n
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The Puget Systems warranty protects all our PCs against defects in materials or workmanship for the duration of the warranty. While much effort is made to ensure we are building the most reliable made to order computer possible, we understand they will occasionally be in need of repair. To this extent, we’ve made the Puget Systems warranty simple to understand. Here are the core features of the Puget Systems Warranty<\/strong>:<\/p>\n\n\n\n

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Tech Support<\/h2>\n\n\n\n
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Every Puget Systems PC includes lifetime labor and hardware support. This also includes labor for installing upgrades purchased through Puget Systems.<\/p>\n\n\n\n

Our technical support is intended to cover hardware issues for the serviceable life of the system. While we make every effort to assist you in working with operating systems, you may need to obtain support through other channels for those issues. We can only provide a minimal level of support for any issues related to special order parts and we are unable to support hardware changes to the system that were not purchased from Puget Systems.<\/em><\/p>\n<\/div>\n\n\n\n

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Parts<\/h2>\n\n\n\n
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Every Puget Systems PC includes at least one year parts warranty. Additional years can be purchased at the time of the configuration.<\/p>\n\n\n\n

If a failed or defective component is reported during the term of your parts warranty, Puget Systems will repair or replace the defective part with a new or reconditioned part of equivalent or better performance. Upgrades or new parts purchased from Puget Systems include a 1 year parts warranty. Warranty service for all peripherals (eg. monitors, speakers, other external equipment) is provided by the manufacturer of the component.<\/em><\/p>\n<\/div>\n\n\n\n

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Shipping<\/h2>\n\n\n\n
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Should your PC need repair within the first 90 days of warranty, we will pay shipping costs in both directions within the USA and Canada.<\/p>\n\n\n\n

The shipping method we use will match the transit time of the shipping method you originally ordered. After 90 days you are responsible for shipping costs to Puget Systems. Within your parts warranty,<\/em> Puget Systems will cover the cost of returning the PC to you via UPS or FedEx Ground – but if a faster shipping service is desired, you may pay for a faster method. This shipping warranty only covers shipping within the USA and Canada.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Refunds, Returns, and Order Changes<\/h2>\n\n\n\n
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Puget Systems bills all orders at the time the order is placed. After your order has been placed, there is a $50 charge for any change made to order already in progress.<\/p>\n\n\n\n

Within 30 days of your order, you have the option to cancel your order or return your hardware for refund. All cancelled and returned orders are subject to a 15% cancellation fee<\/strong>. If we have already shipped your order, all returned hardware must be undamaged and in as-new condition, in original packaging.<\/p>\n\n\n\n

The following are not<\/strong> eligible for return or refund:<\/p>\n\n\n\n