{"id":18211,"date":"2023-09-22T11:28:04","date_gmt":"2023-09-22T18:28:04","guid":{"rendered":"https:\/\/www.pugetsystems.com\/?post_type=support_article&#038;p=18211"},"modified":"2023-12-13T21:21:47","modified_gmt":"2023-12-14T05:21:47","slug":"fix-error-in-mem-diagnostic","status":"publish","type":"support_article","link":"https:\/\/www.pugetsystems.com\/support\/guides\/fix-error-in-mem-diagnostic\/","title":{"rendered":"How to Fix &#8220;Hardware Problems Were Detected&#8221; Error in Windows Memory Diagnostic Tool"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/fix-error-in-mem-diagnostic\/#Remove_Peripherals\" >Remove Peripherals<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/fix-error-in-mem-diagnostic\/#Use_the_Hardware_Troubleshooter\" >Use the Hardware Troubleshooter<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/fix-error-in-mem-diagnostic\/#Run_Memtest86\" >Run Memtest86<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/fix-error-in-mem-diagnostic\/#Reseat_Memory\" >Reseat Memory<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/fix-error-in-mem-diagnostic\/#Repair_Windows\" >Repair Windows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/fix-error-in-mem-diagnostic\/#Clean_Install_Windows\" >Clean Install Windows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/fix-error-in-mem-diagnostic\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>If you&#8217;ve encountered the &#8220;Hardware Problems Were Detected&#8221; error message while running the Windows Memory Diagnostic Tool, it can be quite concerning. This error indicates that there might be issues with your computer&#8217;s memory or related hardware components. In this guide, we will walk you through a series of steps to diagnose and resolve the problem. Please follow these steps in order, as they progress from simpler solutions to more advanced ones.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-remove-peripherals\"><span class=\"ez-toc-section\" id=\"Remove_Peripherals\"><\/span>Remove Peripherals<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sometimes, hardware problems can be caused by peripherals or external devices. To rule out this possibility, follow these steps:<\/p>\n\n\n\n<p>1. Shut down your computer: Make sure your computer is completely powered off.<\/p>\n\n\n\n<p>2. Disconnect all peripherals: Unplug all external devices such as USB drives, printers, external hard drives, and any other non-essential devices.<\/p>\n\n\n\n<p>3. Restart your computer: Boot your computer without any peripherals connected.<\/p>\n\n\n\n<p>4. Run Windows Memory Diagnostic Tool: Open the Windows Memory Diagnostic Tool and check if the error persists. To do this, press `Win + R`, type `mdsched.exe`, and press Enter.<\/p>\n\n\n\n<p>If the error disappears, reconnect your peripherals one by one and run the memory diagnostic tool after connecting each one. This will help identify if any specific peripheral is causing the issue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-the-hardware-troubleshooter\"><span class=\"ez-toc-section\" id=\"Use_the_Hardware_Troubleshooter\"><\/span>Use the Hardware Troubleshooter<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Windows has built-in troubleshooting tools that can help identify and fix hardware issues. Here&#8217;s how to use the Hardware and Devices troubleshooter:<\/p>\n\n\n\n<p>1. Press `Win + I` to open the Settings app.<\/p>\n\n\n\n<p>2. Go to &#8220;Update &amp; Security&#8221;.<\/p>\n\n\n\n<p>3. Select &#8220;Troubleshoot&#8221; from the left-hand menu.<\/p>\n\n\n\n<p>4. Click on &#8220;Additional troubleshooters&#8221;.<\/p>\n\n\n\n<p>5. Under &#8220;Find and fix other problems,&#8221; locate &#8220;Hardware and Devices&#8221; and click &#8220;Run the troubleshooter.&#8221;<\/p>\n\n\n\n<p>Follow the on-screen instructions, and Windows will attempt to detect and fix any hardware-related issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-run-memtest86\"><span class=\"ez-toc-section\" id=\"Run_Memtest86\"><\/span>Run Memtest86<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Memtest86 is a powerful third-party memory testing tool that can help you thoroughly check your computer&#8217;s memory for errors. Here&#8217;s how to use it:<\/p>\n\n\n\n<p>1. Visit the Memtest86 website (https:\/\/www.memtest86.com\/) and download the Memtest86 USB image.<\/p>\n\n\n\n<p>2. Create a bootable USB drive using the downloaded image using a tool like Rufus (https:\/\/rufus.ie\/) or Etcher (https:\/\/www.balena.io\/etcher\/).<\/p>\n\n\n\n<p>3. Insert the USB drive and restart your computer.<\/p>\n\n\n\n<p>4. Boot from the USB drive by accessing your computer&#8217;s boot menu (usually by pressing a key like F12 or ESC during startup).<\/p>\n\n\n\n<p>5. Run Memtest86 and let it perform memory tests. This can take several hours, so be patient.<\/p>\n\n\n\n<p>If Memtest86 reports any errors, it&#8217;s likely that you have faulty RAM, and you should replace it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reseat-memory\"><span class=\"ez-toc-section\" id=\"Reseat_Memory\"><\/span>Reseat Memory<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you work with multiple memory modules, start by removing all of them and gently wipe the contacts to eliminate any dust or debris. Afterward, reboot your computer and check for any signs of improvement.<\/p>\n\n\n\n<p>If the problem persists, try this step-by-step approach:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Isolate the Culprit Module<\/strong>: Remove all but one memory module and reboot your computer. Check if the error disappears. If it persists, repeat this procedure with each module individually to pinpoint a faulty memory module.<\/li>\n\n\n\n<li><strong>Identify a Faulty Module<\/strong>: Should you identify a problematic memory module, you have the option to seek a replacement or make use of any available warranty.<\/li>\n\n\n\n<li><strong>Check RAM Slots<\/strong>: If the issue persists even after testing each memory module individually, it&#8217;s time to inspect your RAM slots. Insert one memory module into a slot and reboot your computer. If there are no errors, proceed to test the remaining slots to identify a malfunctioning slot.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-repair-windows\"><span class=\"ez-toc-section\" id=\"Repair_Windows\"><\/span>Repair Windows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Corrupted system files can sometimes lead to hardware-related errors. You can use Windows&#8217; built-in tools to repair your system files. Here&#8217;s how:<\/p>\n\n\n\n<p>1. Press `Win + X` and select &#8220;Windows Terminal (Admin)&#8221; or &#8220;Command Prompt (Admin)&#8221; to open a command prompt with administrative privileges.<\/p>\n\n\n\n<p>2. Type the following command and press Enter:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>sfc \/scannow<\/code><\/pre>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;This will initiate a system file scan, which may take some time.<\/p>\n\n\n\n<p>3. After the scan is complete, follow any on-screen instructions to repair corrupted files. If prompted, restart your computer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-clean-install-windows\"><span class=\"ez-toc-section\" id=\"Clean_Install_Windows\"><\/span>Clean Install Windows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If none of the above steps resolve the issue, performing a clean installation of Windows can be a last resort. This involves erasing everything on your computer and reinstalling the operating system from scratch. Make sure to back up all your important data before proceeding.<\/p>\n\n\n\n<p>Please note that this is an advanced procedure, and it&#8217;s recommended that you reach out to Puget Systems or consult Microsoft&#8217;s official documentation for detailed instructions on how to perform a clean install of Windows. Depending on your OS we likely have an article as well.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-conclusion\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The &#8220;Hardware Problems Were Detected&#8221; error in the Windows Memory Diagnostic Tool can be caused by various issues, ranging from peripherals to faulty RAM. By following the steps outlined in this guide, you should be able to identify and resolve the underlying problem. Remember to back up your data before attempting any major system changes.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"\/support\/\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/wp-cdn.pugetsystems.com\/2022\/08\/talking-icon.png\" alt=\"Talking Head Icon in Puget Systems Colors\" class=\"wp-image-12657\" style=\"width:113px\"\/><\/a><\/figure><\/div>\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"need-help-with-your-puget-systems-pc\">Need help with a Puget System?<\/h4>\n\n\n\n<p class=\"has-text-align-left\">All Puget Systems computers come with lifetime technical support. Our support team is readily accessible and comes from a wide range of technological backgrounds to better assist you!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"\/support\/\" style=\"background-color:#130c64\"><strong>Contact Puget Systems Support<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"\/support\/guides\/\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/wp-cdn.pugetsystems.com\/2025\/05\/repair.png\" alt=\"repair icon\" class=\"wp-image-36632\" style=\"width:113px\"\/><\/a><\/figure><\/div>\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"looking-for-more-support-guides\">Looking for self-guided help?<\/h4>\n\n\n\n<p>Regardless of whether your computer was built by Puget Systems or not, if you are experiencing a problem with your workstation or server we have a large library of public support articles that you may find helpful.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background has-link-color wp-element-button\" href=\"\/support\/guides\/\" style=\"color:#130c64;background-color:#08cc96\"><strong>Browse Online Help Guides<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This error indicates that there might be issues with your computer&#8217;s memory or related hardware components<\/p>\n","protected":false},"author":156,"featured_media":18213,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","classic-editor-remember":"","legacy_id":"","redirect_url":[],"expire_date":"","alert_message":"","alert_link":[],"configure_ids":"","system_grid_title":"","system_grid_ids":"","footnotes":""},"support_categories":[7694,7699,7703,7702],"support_tags":[7570,7588,7819,7821,7603,7649,7658,7659,7681],"coauthors":[9033],"class_list":["post-18211","support_article","type-support_article","status-publish","has-post-thumbnail","hentry","support_category-operating-systems","support_category-setup","support_category-support-hardware","support_category-windows","support_tag-how-to-guide","support_tag-memory","support_tag-memory-diagnostics","support_tag-microsoft","support_tag-operating-systems","support_tag-software","support_tag-support","support_tag-technology","support_tag-windows"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Fix &quot;Hardware Problems Were Detected&quot; Error in Windows Memory Diagnostic Tool | Puget Systems<\/title>\n<meta name=\"description\" content=\"This error indicates that there might be issues with your computer&#039;s memory or related hardware components\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/fix-error-in-mem-diagnostic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Fix &quot;Hardware Problems Were Detected&quot; Error in Windows Memory Diagnostic Tool\" \/>\n<meta property=\"og:description\" content=\"This error indicates that there might be issues with your 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