{"id":28700,"date":"2024-06-26T11:57:22","date_gmt":"2024-06-26T18:57:22","guid":{"rendered":"https:\/\/www.pugetsystems.com\/?post_type=support_article&#038;p=28700"},"modified":"2024-06-28T14:46:22","modified_gmt":"2024-06-28T21:46:22","slug":"when-the-windows-store-app-simply-wont-cooperate","status":"publish","type":"support_article","link":"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/","title":{"rendered":"When the Windows Store App Simply Won\u2019t Cooperate"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#How_to_resolve_the_Windows_Store_%E2%80%98Something_Went_Wrong_error\" >How to resolve the Windows Store &#8216;Something Went Wrong&#8217; error<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#Restart_Your_Device_Optional_but_Recommended\" >Restart Your Device (Optional but Recommended):<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#Check_Internet_Connection\" >Check Internet Connection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#Restart_your_router\" >Restart your router<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#Toggle_Wi-F\" >Toggle Wi-F<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#Use_a_Wired_Connection\" >Use a Wired Connection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#Force_Quit_and_Relaunch_Microsoft_Store_App\" >Force Quit and Relaunch Microsoft Store App<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#Correct_Date_and_Time_Settings\" >Correct Date and Time Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#Clear_Windows_Store_Cache\" >Clear Windows Store Cache<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"789\" src=\"https:\/\/wp-cdn.pugetsystems.com\/2022\/08\/Error1.png\" alt=\"something went wrong error\" class=\"wp-image-28705\" style=\"width:554px;height:auto\"\/><\/figure><\/div>\n\n\n<p>One of the most frustrating errors is one that lacks a clear description or helpful advice. The &#8220;Something Went Wrong&#8221; error epitomizes this perfectly. This error can arise from a variety of issues, including connectivity problems, cache corruption, or incorrect system settings. Fortunately, with a few simple troubleshooting steps, you can resolve this error and get back to enjoying your Windows Store apps without further hassle. In this guide, we&#8217;ll walk you through practical solutions to fix the Windows Store &#8220;Something Went Wrong&#8221; error, ensuring a smooth and seamless experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-resolve-the-windows-store-something-went-wrong-error\"><span class=\"ez-toc-section\" id=\"How_to_resolve_the_Windows_Store_%E2%80%98Something_Went_Wrong_error\"><\/span>How to resolve the Windows Store &#8216;Something Went Wrong&#8217; error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-restart-your-device-optional-but-recommended\"><span class=\"ez-toc-section\" id=\"Restart_Your_Device_Optional_but_Recommended\"><\/span>Restart Your Device (Optional but Recommended):<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"575\" src=\"https:\/\/wp-cdn.pugetsystems.com\/2022\/08\/onandoff.jpg\" alt=\"meme about restarting\" class=\"wp-image-28702\" style=\"width:584px;height:auto\"\/><\/figure><\/div>\n\n\n<p>Giving your device a quick restart is a great way to clear errors and quickly remind the OS to get back to work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-check-internet-connection\"><span class=\"ez-toc-section\" id=\"Check_Internet_Connection\"><\/span>Check Internet Connection<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The most common cause of this error is a lack of network connectivity so let&#8217;s check that you&#8217;re actually connected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open your browser and try to load a webpage. If it loads, your connection&#8217;s likely working. If it doesn&#8217;t, you have your culprit.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-restart-your-router\"><span class=\"ez-toc-section\" id=\"Restart_your_router\"><\/span>Restart your router<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unplug it, count to ten, and plug it back in. Sometimes, the simplest tricks work wonders.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-toggle-wi-f\"><span class=\"ez-toc-section\" id=\"Toggle_Wi-F\"><\/span>Toggle Wi-F<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>toggle your Wi-Fi off and on again from the system tray or settings.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"579\" height=\"637\" src=\"https:\/\/wp-cdn.pugetsystems.com\/2022\/08\/wifi1.png\" alt=\"wifi toggle\" class=\"wp-image-28704\" style=\"width:325px;height:auto\"\/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-use-a-wired-connection\"><span class=\"ez-toc-section\" id=\"Use_a_Wired_Connection\"><\/span>Use a Wired Connection<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If possible, connect your device directly to the router with an Ethernet cable to see if a stable, wired connection makes a difference.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/wp-cdn.pugetsystems.com\/2022\/08\/router1.jpg\" alt=\"router wires\" class=\"wp-image-28703\" style=\"width:521px;height:auto\"\/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-force-quit-and-relaunch-microsoft-store-app\"><span class=\"ez-toc-section\" id=\"Force_Quit_and_Relaunch_Microsoft_Store_App\"><\/span>Force Quit and Relaunch Microsoft Store App<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Close the app by clicking the &#8216;X&#8217; at the top-right corner.<\/li>\n\n\n\n<li>For a more thorough closure, press Ctrl + Shift + Esc to open Task Manager. Locate Microsoft Store in the list, select it, and click &#8220;End Task.&#8221;<\/li>\n\n\n\n<li>Relaunch Microsoft Store: Click on the Start button, type &#8220;Microsoft Store,&#8221; and select it from the list of results. Alternatively, you can find it pinned to your Taskbar if you&#8217;ve done so previously.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-correct-date-and-time-settings\"><span class=\"ez-toc-section\" id=\"Correct_Date_and_Time_Settings\"><\/span>Correct Date and Time Settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press Win + I to open the Settings menu. Alternatively, hit the Start button and click on the gear-shaped icon.<\/li>\n\n\n\n<li>Navigate to Time &amp; Language:<\/li>\n\n\n\n<li>Within the Settings menu, locate and click on the Time &amp; Language option.<\/li>\n\n\n\n<li>Go to Date &amp; Time:<\/li>\n\n\n\n<li>Once you&#8217;re in the Time &amp; Language settings, select the Date &amp; time tab on the left sidebar.<\/li>\n\n\n\n<li>Ensure toggle next to &#8220;Set time automatically&#8221; is switched to the &#8216;On&#8217; position. This allows your system to automatically adjust the time based on your location.<\/li>\n<\/ul>\n\n\n<div class=\"alert alert-warning border border-warning rounded puget-wp-alert\" role=\"alert\">\n\t<p>Make sure the &#8220;Set time zone automatically&#8221; toggle is also switched to &#8216;On.&#8217; This ensures your time zone is accurately set, which is crucial for the proper synchronization of various apps and services<strong>.<\/strong><\/p><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-clear-windows-store-cache\"><span class=\"ez-toc-section\" id=\"Clear_Windows_Store_Cache\"><\/span>Clear Windows Store Cache<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press Windows + R to open the Run dialog box. Once it appears, type in wsreset.exe. This command is designed to reset the Windows Store without altering your account settings or installed apps.<\/li>\n\n\n\n<li>Press Enter to execute the command. A black command prompt window should pop up. Wait a moment as the system works to clean up the Store&#8217;s cache.<\/li>\n\n\n\n<li>After a short wait, the command prompt will close automatically, and the Microsoft Store will launch anew. This fresh start can often resolve issues tied to corrupted cache files or minor glitches.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-conclusion\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Encountering the &#8220;Something Went Wrong&#8221; error in the Windows Store can be frustrating, but it is typically resolvable with some straightforward troubleshooting steps. Start by ensuring your device is properly connected to the internet; if needed, restart your router or switch to a wired connection (it\u2019s like giving your network a little nudge).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"270\" src=\"https:\/\/wp-cdn.pugetsystems.com\/2022\/08\/nointernet.webp\" alt=\"no internet meme\" class=\"wp-image-28701\"\/><\/figure><\/div>\n\n\n<p> Forcing the Microsoft Store to close and relaunching it can also help, as can verifying that your system&#8217;s date and time settings are correct (because nobody likes a time traveler). Additionally, clearing the Windows Store cache using the wsreset.exe command can address issues related to corrupted cache files. <\/p>\n\n\n\n<p>If these steps don&#8217;t resolve the issue, the Windows Store Apps Troubleshooter can provide further assistance. By following these methods, you can quickly get your Windows Store back in working order and say goodbye to that pesky error.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"\/support\/\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/wp-cdn.pugetsystems.com\/2022\/08\/talking-icon.png\" alt=\"Talking Head Icon in Puget Systems Colors\" class=\"wp-image-12657\" style=\"width:113px\"\/><\/a><\/figure><\/div>\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"need-help-with-your-puget-systems-pc\">Need help with a Puget System?<\/h4>\n\n\n\n<p class=\"has-text-align-left\">All Puget Systems computers come with lifetime technical support. Our support team is readily accessible and comes from a wide range of technological backgrounds to better assist you!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"\/support\/\" style=\"background-color:#130c64\"><strong>Contact Puget Systems Support<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"\/support\/guides\/\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/wp-cdn.pugetsystems.com\/2025\/05\/repair.png\" alt=\"repair icon\" class=\"wp-image-36632\" style=\"width:113px\"\/><\/a><\/figure><\/div>\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"looking-for-more-support-guides\">Looking for self-guided help?<\/h4>\n\n\n\n<p>Regardless of whether your computer was built by Puget Systems or not, if you are experiencing a problem with your workstation or server we have a large library of public support articles that you may find helpful.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background has-link-color wp-element-button\" href=\"\/support\/guides\/\" style=\"color:#130c64;background-color:#08cc96\"><strong>Browse Online Help Guides<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>One of the most frustrating errors is one that lacks a clear description or helpful advice. The &#8220;Something Went Wrong&#8221; error epitomizes this perfectly. This error can arise from a variety of issues, including connectivity problems, cache corruption, or incorrect system settings. Fortunately, with a few simple troubleshooting steps, you can resolve this error and<\/p>\n","protected":false},"author":156,"featured_media":28705,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","classic-editor-remember":"","legacy_id":"","redirect_url":[],"expire_date":"","alert_message":"","alert_link":[],"configure_ids":"","system_grid_title":"","system_grid_ids":"","footnotes":""},"support_categories":[7693,7694,7699,7937],"support_tags":[7570,7821,7603,7649,7659,7681,7682],"coauthors":[9033],"class_list":["post-28700","support_article","type-support_article","status-publish","has-post-thumbnail","hentry","support_category-networking","support_category-operating-systems","support_category-setup","support_category-support-software","support_tag-how-to-guide","support_tag-microsoft","support_tag-operating-systems","support_tag-software","support_tag-technology","support_tag-windows","support_tag-windows-10"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>When the Windows Store App Simply Won\u2019t Cooperate | Puget Systems<\/title>\n<meta name=\"description\" content=\"One of the most frustrating errors is one that lacks a clear description or helpful advice. 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The &quot;Something Went Wrong&quot; error epitomizes this perfectly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/\" \/>\n<meta property=\"og:site_name\" content=\"Puget Systems\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PugetSystems\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-28T21:46:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.pugetsystems.com\/wp-content\/uploads\/2022\/08\/Error1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1279\" \/>\n\t<meta property=\"og:image:height\" content=\"985\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PugetSystems\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Chad Warmenhoven\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/\",\"url\":\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/\",\"name\":\"When the Windows Store App Simply Won\u2019t Cooperate | Puget Systems\",\"isPartOf\":{\"@id\":\"https:\/\/www.pugetsystems.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.pugetsystems.com\/support\/guides\/when-the-windows-store-app-simply-wont-cooperate\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/wp-cdn.pugetsystems.com\/2022\/08\/Error1.png\",\"datePublished\":\"2024-06-26T18:57:22+00:00\",\"dateModified\":\"2024-06-28T21:46:22+00:00\",\"description\":\"One of the most frustrating errors is one that lacks a clear description or helpful advice. 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